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Gran Canaria
HD Acuario Lifestyle
HD Parque Cristóbal Gran Canaria
Lanzarote
HD Beach Resort & Spa
Tenerife
HD Parque Cristóbal Tenerife
Hotels
Select hotel or destination
Select hotel or destination
Gran Canaria
HD Acuario Lifestyle
HD Parque Cristóbal Gran Canaria
Lanzarote
HD Beach Resort & Spa
Tenerife
HD Parque Cristóbal Tenerife
Connect
Home / WeConnect
Enjoy your experience to the fullest

Staying in a hotel is not just about sleeping, eating and going to the pool. We invite you to join our members club and become part of the great HD Hotels family. We offer you endless advantages and experiences of all kinds so that you can enjoy your stay to the fullest with your family, partner or friends.

WeConnect Bronze
  • 10% discount on bookings
  • Points for stays
  • Birthday voucher with room upgrade (subject to availability)
  • Personalised attention throughout your stay
  • Exclusive WeConnect promotions
WeConnect Silver
  • WeConnect Bronze advantages
  • Room upgrade
  • Early check in/Late check out (subject to availability)
  • Free cancellation up to 48 hours before arrival
WeConnect Gold
  • WeConnect Silver advantages
  • Attention on arrival
  • Pool towels
  • EMBLEM service upgrade: bathrobe + slippers + welcome amenities
  • Spa treatments: facial massage or other similar treatment
  • Free dinner: invitation to one dinner per stay in our "a la carte" restaurant

WeConnect

Frequently Asked Questions

What is WeConnect?

WeConnect is the free loyalty programme of the HD Hotels chain that aims to reward the loyalty of our best customers, thanking them for their trust with exclusive advantages and privileges for its members.

How do I become a member of WeConnect?

All you have to do is fill in the form above with the requested data, and you will receive an email with a username and password to access the WeConnect section and enjoy all the advantages and exclusive benefits.

What details do I need to log in as a member of WeConnect?

In the "user" field you will have to enter the email address you used to register and the "password" is the one you received by email when you filled in the registration form. If you don't remember it, you can click on "Forgot your password?" and an email will be sent to you with the new details. Once you have logged in, you can change it in the WeConnect section, in the My details section.

How can I change my registration or contact details?

Very easy, you just have to enter the WeConnect section in the section of My data and following the form you can update the data you need to modify.

What advantages do I have as a WeConnect member?

Being part of the WeConnect will guarantee you the best online rates in our 4 hotels. You will benefit from special discounts and exclusive offers for members, and you will have preference for the execution and management of your reservations, as well as a series of exclusive privileges upon your arrival at the hotel and during your stays with us. Our Club evolves with you, so the more times you stay with us the more you'll see your membership status upgraded to WeConnect Silver and Gold. Discover the advantages of upgrading. You will also receive newsletters with our new campaigns and promotions so that you can keep up to date with the latest news that we are adding to the Club.

How do I get all these advantages in my booking and stay?

The exclusive discount as a WeConnect member is automatic when you make your reservation through our website by login in with your data. The other extras to enjoy during your stay can be selected free of charge during the booking confirmation process by clicking and selecting them in the "Extras" section. You will see them included in your confirmation and, of course, you can contact us in the call center (phone +34 900 102 171).

How do I identify myself as a WeConnect member?

You will have a username and a password to access this section as a WeConnect member. 

How can I find out if the WeConnect discount has been applied to my price search or booking?

Once you have entered the WeConnect section, you are already identified as a member for future searches and the best available rates, including the exclusive discount for Club members, applies. You can check that you are in the private area of the WeConnect if at the top of the website you see "Welcome" followed by your name. In addition, when you make an availability search in your confirmed reservations, a "WeConnect", "WeConnect Silver" or "WeConnect Gold" rate will appear, depending on your current status in the Club.

What are the differences between the different WeConnect categories?

If you have stayed with us several times you will be promoted to the Silver and Gold categories, accumulating exclusive advantages. In the following link you can see all the benefits included in your reservation and stay according to your status in the WeConnect.

How do I promote from one category to another?

The change of category to Silver or Gold is automatic and is based on the number of stays you have enjoyed with us as well as the total amount. You will receive an email when you are promoted from one category to another to notify you of the promotion benefits.

How do I know if I am WeConnect Bronze, WeConnect Silver or WeConnect Gold?

In the My Details section you can see which Club group you belong to. If you have any questions, please do not hesitate to call us on +34 900 102 171.

Can I unsubscribe from WeConnect?

We will be very sorry if you leave us, but if you want to unsubscribe you can do so by sending an email to marketinghd@hdhotels.com​

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