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Select hotel or destination

Gran Canaria

HD Parque Cristóbal Gran Canaria
HD Acuario Lifestyle
Lanzarote
HD Beach Resort & Spa

Tenerife

HD Parque Cristóbal Tenerife
Hotels
Select hotel or destination
Select hotel or destination

Gran Canaria

HD Parque Cristóbal Gran Canaria
HD Acuario Lifestyle
Lanzarote
HD Beach Resort & Spa

Tenerife

HD Parque Cristóbal Tenerife
Home / FAQs

Frequently Asked Questions

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Habitaciones
Mascotas
Servicios
What time is check in and check out?
Habitaciones

Check in is at 15.00 hours and check out at 12:00 hours.

Is the hotel accessible for people with reduced mobility?

Habitaciones

The hotel has rooms specifically designed for people with reduced mobility and all the common areas are adapted for their accessibility.

Are pets allowed?

Mascotas

Pets are not allowed in the hotel, except for guide dogs.

Can I rent cots?

Habitaciones

The hotel provides this service free of charge for its guests, although we recommend requesting it in advance by email to reservas@hdhotels.com, as the provision of cots is subject to availability.

Does the hotel serve menus for vegetarians, diabetics or persons with allergies?

Servicios

Yes, our different gastronomic points offer special meals adapted to the dietary peculiarities of each client, so we recommend that you notify reception.

Can I book the hotel by phone?

Servicios

If you prefer to make your booking by phone, you can do so by calling our Customer Service Centre on 900 102 171 and one of our advisors will be happy to assist you. Once you have made your booking, they will email you with your payment confirmation and voucher.

Can I cancel or modify a reservation?
Servicios

Yes, through the website www.hdhotels.com/en/ in the "My Booking" section, you can modify or cancel your booking.

¿Qué gastos puede generar una cancelación o modificación de reserva? 
Servicios

Nuestra “Tarifa Flexible” podrá ser cancelada o modificada sin coste adicional 48 antes de la llegada del cliente. En caso de “Tarifa no reembolsable”, el importe de la misma no podrá ser devuelto. Todas las reservas canceladas fuera de plazo, deberán abonar el importe correspondiente a 1 noche de estancia. 

How do I know if my booking has been successfully confirmed?
Habitaciones

You will receive a confirmation email with all the details of your booking, as well as a booking reference number.

How can I pay for a reservation?
Habitaciones

Reservations can be paid for at the time of booking or on arrival at the establishment. For non-refundable rates, payment must be made at the time of booking.

If an error occurs in the booking process, is the booking still confirmed?
Servicios

No, in this case you should contact the reservations department to check the status of your reservation.

What do I do if I don't receive the booking confirmation email?
Habitaciones

You can contact the reservations department for a copy of the confirmation.

What do I do if the accommodation I booked has no record of my reservation?
Habitaciones

You will need to contact the reservations department to check the status of your reservation.

How do I make a reservation for someone else?
Servicios

Go to "Gift Voucher" in the main menu.

Can I extend or shorten my stay in the accommodation once I am at my destination?
Habitaciones

Yes, both the hotel reception and the reservations department will be able to let you know if there is a possibility to extend your stay.

Do I have to add children or babies to the booking?
Habitaciones

Yes, always add the total number of people staying in the establishment.

How are children or babies added to a booking?
Habitaciones

On our website www.hdhotels.com/en/ in the field "CHILDREN" you can add the number of children and their respective ages.

What documentation do I need to present upon entry?
Habitaciones

ID, passport, booking voucher.

How many rooms can I book?
Habitaciones

There is no limit. In case of group bookings (more than 5 rooms) please contact reservas@hdhotels.com

What happens if there is overbooking when I arrive at the accommodation?
Habitaciones

The hotel will arrange accommodation of the same or higher category for you.

What is the minimum age for booking?
Habitaciones

The main guest must be of legal age to be able to make a reservation.

Will my room be exact to the picture shown in the description on the website?
Habitaciones

All photos shown in the room descriptions are real and were taken in October 2021.

How can I find out if the accommodation offers a transfer service and how can I book it?
Servicios

Go to the footer of this website and check the Transfer section.

What do I have to do if I want to hire the parking service?
Servicios

It is not necessary to make a parking reservation, as we have a public car park in the immediate vicinity of the hotel.

Done