Gran Canaria
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FAQs
Frequently Asked Questions
Check in is at 15.00 hours and check out at 12:00 hours.
At our HD Acuario Lifestyle hotel, check in is at 14:30 and check out is at 11:00.
Is the hotel accessible for people with reduced mobility?
Our hotels offer rooms specifically designed for guests with reduced mobility, and all common areas are adapted for accessibility. To book an accessible room or if you need more information, please contact us at reservations@hdhotels.com.
Are pets allowed?
Pets are not allowed in the hotel, except for guide dogs.
Can I rent cots?
The hotel provides this service free of charge for its guests, although we recommend requesting it in advance by email to reservas@hdhotels.com, as the provision of cots is subject to availability.
Does the hotel serve menus for vegetarians, diabetics or persons with allergies?
Yes, our different gastronomic points offer special meals adapted to the dietary peculiarities of each client, so we recommend that you notify reception.
Can I book the hotel by phone?
If you prefer to make your booking by phone, you can do so by calling our Customer Service Centre on 900 102 171 and one of our advisors will be happy to assist you. Once you have made your booking, they will email you with your payment confirmation and voucher.
Yes, through the website www.hdhotels.com/en/ in the "My Booking" section, you can modify or cancel your booking.
Nuestra “Tarifa Flexible” podrá ser cancelada o modificada sin coste adicional 48 antes de la llegada del cliente. En caso de “Tarifa no reembolsable”, el importe de la misma no podrá ser devuelto. Todas las reservas canceladas fuera de plazo, deberán abonar el importe correspondiente a 1 noche de estancia.
You will receive a confirmation email with all the details of your booking, as well as a booking reference number.
Reservations can be paid for at the time of booking or on arrival at the establishment. For non-refundable rates, payment must be made at the time of booking.
No, in this case you should contact the reservations department to check the status of your reservation.
You can contact the reservations department for a copy of the confirmation.
You will need to contact the reservations department to check the status of your reservation.
Go to "Gift Voucher" in the main menu.
Yes, both the hotel reception and the reservations department will be able to let you know if there is a possibility to extend your stay.
Yes, always add the total number of people staying in the establishment.
On our website www.hdhotels.com/en/ in the field "CHILDREN" you can add the number of children and their respective ages.
ID, passport, booking voucher.
There is no limit. In case of group bookings (more than 5 rooms) please contact reservas@hdhotels.com
The hotel will arrange accommodation of the same or higher category for you.
The main guest must be of legal age to be able to make a reservation.
All photos shown in the room descriptions are real and were taken in October 2021.
Go to the footer of this website and check the Transfer section.
It is not necessary to make a parking reservation, as we have a public car park in the immediate vicinity of the hotel.
Breakfast and dinner service is served at Paparazzi Las Canteras Restaurant, located a 5-minute walk from the HD Acuario Lifestyle Hotel.
Breakfast is served from 09:00 to 13:00 hours.
Dinner is served from 19:00 to 23:00.
For breakfast and dinner menus please contact HD Hotels customer service department: weconnect@hdhotels.com
