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Hotels
Select hotel or destination
Select hotel or destination
Fuerteventura
HD Lobos Natura Fuerteventura

Gran Canaria

HD Acuario Lifestyle
HD Parque Cristóbal Gran Canaria
Lanzarote
HD Beach Resort & Spa

Tenerife

HD Parque Cristóbal Tenerife
Home / Privacy Policy
Privacy politics

YUDAYA S.L is especially aware of the protection of personal data.
personnel of the Users of the services of the Website and its clients. By means of the
this Privacy Policy (or Data Protection Policy) the owner of this site
informs the USERS of the website about the uses to which the data of
personal nature that are collected, in order for them to decide, freely and voluntarily, whether
wish to provide the requested information.
YUDAYA S.L. reserves the right to modify this Policy in order to adapt it to
legislative developments, jurisprudential criteria, sector practices, or interests of the
entity. Any modification to it will be announced in due advance, in order to
that you have perfect knowledge of its content.

RESPONSIBLE FOR THE TREATMENT
The person responsible for the treatment YUDAYA S.L and the other companies that act under the name
“HD HOTELS” commercial. Address at Carretera del Rincón S/N, Las Arenas Shopping Center, CP 35010,
The Palms. Tel.: 928491212. www.hdhotels.com

DPD CONTACT DETAILS
The contact details of the DPO designated by the data controller are those
following: rgpd@grupohd.com

PURPOSES OF TREATMENT
The purposes of the collection and processing of personal data, through the
different forms owned by the person responsible for the treatment made available to
Users respond, depending on the specific case, to:
o Manage registration in the free loyalty program of the HD Hotels chain of
WeConnect, as well as manage the user's points earning and redemption
within its framework.
o Reservation management: manage the reservation made through the website
“HD HOTELS” program in one of our hotels.

o Take into account the information and preferences indicated by you in your profile.
“WeConnect Bronze, Silver and Gold”, as well as the contracted products and services
and enjoyed by you to offer you products and services that may be of your interest.
interest, based on statistical data prepared by us.
o Manage your contact requests through channels and/or forms
ready for it.
o Information and, where applicable, registration in raffles organized or in which you participate
the person responsible for the treatment.
o Know customer opinions through satisfaction and quality surveys.
o Sending communications related to your account, including, but not limited to, balance
of points, category of your card or level, notifications and any other element
that keeps the owner informed about the status of their account.
o Sending commercial communications by any means (including
electronic) to inform you about news, events and our
products or services that may be of interest to you, unless otherwise
oppose such treatment.

CONSERVATION PERIOD
The personal data provided will be kept for the corresponding period
to comply with legal obligations or during the period that a judge or court requires.
may require.
Data based on consent will be kept as long as you do not revoke the consent.
consent or oppose the treatment.
Additionally, in order to improve your experience in future stays at our
hotels, we will maintain the data related to your visit history during the period
of seven years, unless you inform us otherwise, in which case the rights will be maintained.
legally provided periods and during the period that a judge or court may require.

DATA LOCKING
In accordance with article 32 of Organic Law 3/2018 on Protection of Personal Data
and Guarantee of Digital Rights (hereinafter LOPDGDD), those responsible for the treatment
They will proceed to block the data when it is rectified or deleted.

The blocking of data consists of the identification and reservation of the same, adopting
technical and organizational measures, to prevent its processing, except for the provision
provision of data to judges and courts, the Public Prosecutor's Office or the Administrations
Competent public authorities, in particular data protection authorities, for the
requirement of possible responsibilities derived from the treatment and only for the period of
prescription thereof.

LEGITIMATION
The person responsible for the treatment is entitled to process personal data, in
based on:
o In cases where it has been requested, based on the consent granted by the
interested for one or more specific purposes as stated in article 6.1. to)
of the General Regulations for the Protection of Personal Data when completing the
forms and check the box enabled for this purpose.
o Based on the execution of a contract for the provision of services in accordance with the
Program Terms and Conditions "" WeConnect”, as stated in the article
6.1. b) of the General Regulations for the Protection of Personal Data.
o Based on legitimate interest, in accordance with article 6.1.f) of the Regulations
General Protection of personal data.

ORIGIN OF DATA
The personal data comes from the registration made by the User in the
“WeConnect” program, the reservation made by the interested party or the forms
completed by him and made available to him by the person responsible for the treatment.

DATA ACCURACY
In order that the data in our files always corresponds to the
Actually, we will try to keep them updated. So, for these purposes, the
User must make the changes, directly, when enabled or
communicating, by reliable means, to the corresponding area or department of the
responsible for the treatment.

RECIPIENTS
The personal data that you provide to the person responsible for the treatment may be

communicated to the following categories of recipients:
o Third parties to whom the Company is obliged to transmit information, such as
public authorities, in order to comply with the requirements
of said authorities and the applicable regulations where applicable.
o The companies that own the hotels in order to be able to make the reservation in
the same. The basis of legitimacy in this case is the execution of a contract or
of pre-contractual measures (art. 6.1.b. RGPD).
Yudaya S.L. does not market, sell or carry out any similar activity with your data
personal data, only processes your personal data for the indicated purposes and for
use of the person responsible for the treatment.
The data controller has service providers with access to the data
of a personal nature (processors). Among these service providers,
companies located outside the European Economic Area can be found, so
international data transfers could be carried out, in any case, complying
with appropriate guarantees in accordance with articles 44 et seq. of the RGPD. For the
carrying out international transfers with the suppliers of Yudaya S.L.
located in the USA, the standard contractual clauses of protection are provided as guarantee
of data adopted by the European Commission.

RIGHTS OF INTERESTED PARTIES
The interested party of the personal data in any case may exercise the rights granted to them.
attend, in accordance with the General Data Protection Regulation, and which are:
o Right to request access to personal data relating to the interested party,
o Right to request rectification of inaccurate or incomplete data,
o Right to request its deletion,
o Right to request the limitation of your treatment,
o Right to object to treatment,
o Right to data portability,
o Revoke, if applicable, the consents granted.

The interested party may exercise such rights by means of a request in which he or she will specify which
of these rights requests to be satisfied, sending a letter to the address: Carretera del
Rincón S/N, Las Arenas Shopping Center, CP 35010, Las Palmas. or through email
email found at https://www.hdhotels.com/es/contacto/.When they exist
doubts about his identity, he may be required to attach a copy of his ID or document
equivalent identification.
If he considers his right to the protection of personal data has been violated, he may
contact our Data Protection Officer at rgpd@grupohd.com or
file a claim with the Spanish Data Protection Agency
(www.aepd.es).

 

Last update January 2024.
All rights reserved© HD HOTELS

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