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Covid-19 Prevention

Our commitment to you has led us not only to implement the preventive measures dictated by the Spanish Ministry of Health itself, but also devised by our logistics experts to guarantee your health and the greatest comfort on your holiday.

Therefore, our aim will always be to ensure that your stay in our hotels is of the highest quality, as we have been doing up to now. Our measures will be distributed in each of the rooms or sectors of our establishments as well as in different phases of the accommodation, such as Check in, restaurants, common areas and check out among others.

In the following lines you will find the measures, which may be subject to modifications due to different circumstances and in case this is the case, they will be communicated personally through calls, e-mails or other communication channels that we use to keep all our customers informed.

 

 

For any questions you may have, you can contact us by e-mail here:

From 2 June 2021, new access conditions have been implemented for all people over 12 years of age from outside the Canary Islands:

  • Negative result of PDIA, carried out within a maximum period of 72 hours.

  • Having received the full vaccination schedule in the previous 8 months, accredited with an official document stating: vaccine received, number of doses and date of administration.

  • Having received a dose between 15 days to 4 month prior to the trip, accredited with an official document stating: vaccine received and date of administration. Having had the disease more than 6 months prior to the date of the trip, accredited with an official medical certificate or public document stating the date on which he/she suffered from the disease.

Exceptions
  • Those who accredit that they are resident in the Canary Islands and make a responsible declaration that they have not left the Islands in the 15 days prior to their arrival at the accommodation, and that in this period they have not had symptoms compatible with Covid-19.
  • Non-residents of the Canary Islands who can prove by means of their travel document that they have stayed in the Canary Islands for the 15 days prior to the date of arrival at the accommodation, and declare that during this period they have not had symptoms compatible with Covid-19.
  • Whoever accredits having been outside the Canary Islands for a period of less than 72 hours prior to arrival, having remained in its territory for the previous 15 days, and declares that during this period they have not had symptoms compatible with Covid-19.
  • BOC no. 112. Wednesday, 2 June 2021: http://www.gobiernodecanarias.org/boc/2021/112/
Reception (Check in: available from 14:00 - Check out at 11:00)
  • We have an online check in service on the HD hotels App and on our website www.hdhotels.com/en/ to speed up the process and we will only check your details on arrival and give you a bracelet that will allow you to open your room.
  • At check in, your body temperature will be taken and there will be a maximum of 2 people per service area, with social distancing measures between customers and employees.
  • Priority payment with contactless credit cards.
  • HD Hotels App with information and services during your stay. We recommend downloading it.
  • Before going up to your room, disinfect your hands and belongings.
Rooms
  • Disinfection of rooms with new environmentally friendly virucidal products. Special attention to the surfaces of greatest contact. Pre-sealing of items and room on arrival.
  • Leave your belongings tidy and collected in your room. The cleaning service has specific protocols and equipment, performing the service only and exclusively without the presence of clients.
Common Areas
  • Respect the established maximum capacity.
  • Maintain a minimum separation of 1.5 metres between people. Avoid groups or crowded areas.
  • Masks are compulsory.
  • Wash your hands frequently or use hydroalcoholic gels.
  • In public toilets there are special rules and reduced seating capacity.
  • Please do not move the furniture in the common areas (tables, chairs, hammocks, etc.).
  • In extraordinary cases, and depending on the capacity, there may be a system for reserving sunbeds in shifts.
  • Follow the indications of our staff and the information panels in the different areas.
  • Respect the flow routes and the new signposting. As a general rule, always go to the right.
  • Increase in disinfectant cleaning of common areas with attention to contact points.
Restaurants
  • To gain access, wait to be served by our staff who will assign you a table.
  • Limited seating capacity in order to respect the distance between tables.
  • Use of a face mask is compulsory. Children under 9 years of age must be served by their parents.
  • Respect the routes and new signage, following the floor markings.
  • New concept of individual presentation and service to reduce contact.
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